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Call Center Specialist
Dərs Evi Müddət: 2020-05-14 - 2020-06-13
Baxış sayı: 826 Vakansiya № 1002994
Şəhər: Bakı

Dərs Evi – progressive and innovative company, where a team of local and international experts, innovating the field of education, by building a network of best in class test preparation centers in Azerbaijan. Dərs Evi is brought to life by bringing and adapting to local needs best test preparation practices covering more than 100 years of cumulative experience from around the World.

Job title: Call Center Specialist

Location: Baku, Azerbaijan
Reporting directly to: B2C Teamlead

Employment in accordance with the existing legislation of the Republic of Azerbaijan;
5-days’ work schedule (40 hours a week);
Fixed salary and bonus payments;
Young and dynamic team;
Trainings and learning opportunities;
Perspectives and career growth within the Sales Department.

Our requirements:

A university degree
Up to 1 year of experience in similar position. Preferably in education field
Fluent Azerbaijani and Russian
Excellent working knowledge of MS Office
Excellent written and verbal communication and presentation skills, problem-solving and analytical skills

Key accountabilities:

Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

How to apply:

Please send your application forms to talent@dersevi.az. Be sure to indicate “Call Center Specialist” in the subject line.
Deadline: 20 May 2020